Introduction
The Public Sector AI Playbook, developed by the Singapore Government, provides a structured framework for integrating artificial intelligence (AI) into public services. It outlines practical applications, best practices, and governance models to help organisations deploy AI effectively and responsibly.
For social housing leaders, this playbook serves as a valuable resource for enhancing service delivery, increasing efficiency, and ensuring compliance. As AI adoption expands, board members and executives must understand how to implement AI while addressing risks such as data security, bias, and transparency.
Key Strategies for Social Housing Leaders
The playbook highlights nine primary AI applications, many of which are highly relevant to social housing. These include:
1. Predictive Analytics for Tenant Services
AI can help anticipate maintenance needs, preventing costly emergency repairs.
Predicting tenant support requirements enables proactive engagement and better resource allocation.
2. AI-Powered...
