Camden Council’s Data Charter: Building Trust in AI and Data Use

Summary

Camden Council involved residents in creating a Data Charter to ensure ethical data and AI use. This collaborative approach builds trust, ensures transparency, and supports responsible AI in social housing—relevant for improving tenant services, operational efficiency, and community engagement.

Engaging Residents in Data and AI Usage

Camden Council gathered resident input through surveys, interviews, and literature reviews to create the Camden Data Charter. This set of principles ensures responsible data collection and use, emphasizing transparency, oversight, public good, and clear communication.

Enhancing Accessibility

Camden made data information accessible through various formats, including large print, Easy Read versions, and animated explainers. Community engagement events like ‘Camden Talks Data’ helped reach all residents, including those with disabilities or language barriers.

Outcomes and Benefits

The Data Charter fosters trust in data management, aligning AI use with ethical standards and benefiting the community. Camden's approach shows how community involvement drives transparency and trusted innovation.

Case Study.

Introduction

Camden Council has demonstrated a strong commitment to ethical data use and community engagement by developing a Data Charter and ensuring transparent communication about AI technologies. This case study explores two key initiatives: the creation of the Data Charter through resident collaboration and the council’s efforts to make information about data use accessible to all. Together, these actions are part of a cohesive effort to enhance transparency, build trust, and ensure inclusivity. This highlights the council’s practical actions to improve day-to-day service operations through better data management. It represents a strategic approach to embracing AI responsibly while fostering community trust.

1. Creating the Camden Data Charter

Understanding Residents’ Attitudes

In 2021, Camden Council began its journey to better understand residents’ attitudes towards data use, including the integration of AI technologies. This included conducting a literature review, surveys, and i...