Introduction
The National Audit Office (NAO) report, "Use of Artificial Intelligence in Government," examines how AI is being deployed across UK government bodies, identifying both opportunities and challenges. It provides a valuable reference for social housing leaders looking to integrate AI responsibly while improving tenant services and operational efficiency.
Key Findings
AI Adoption in Public Services: AI is being used in decision-making, operational efficiency, and public engagement, with 37% of government bodies already deploying AI and another 37% in the piloting phase.
Governance & Strategy Gaps: A lack of unified strategy, legacy IT issues, and data governance concerns are major barriers t...
