Introduction
The UK Government’s "A Blueprint for Modern Digital Government" sets out a strategy for transforming public sector services through digital innovation. It presents a long-term vision alongside a six-point plan for reform, focusing on service integration, AI adoption, data infrastructure, leadership investment, funding models, and transparency.
For social housing providers, these insights offer a valuable framework for improving tenant services, streamlining operations, and ensuring digital transformation aligns with sector needs.
Key Takeaways for Social Housing
The report outlines six critical areas of focus that can guide digital adoption in social housing:
1. Creating Integrated Housing Services
Housing services should be more connected, reducing administrative duplication.
A "Once-Only" principle would allow tenant informati...
