Introduction
Artificial Intelligence (AI) is no longer a futuristic concept—it is actively transforming industries, including housing and public services. The IBM CEO’s Guide to Generative AI (Second Edition) explores how AI is shaping executive decision-making, streamlining operations, and enhancing efficiency across organisations.
For social housing leaders, this report is particularly relevant as it highlights the strategic opportunities and governance challenges of AI adoption. CEOs and board members must navigate AI’s potential while addressing ethical considerations, workforce adaptation, and regulatory compliance.
Key Findings from the IBM Report
The report identifies four essential areas for executives looking to leverage Generative AI (GenAI):
1. Strategic AI Adoption
AI has the power to automate complex tasks, reduce administrative burdens, and enhance decision-making.
Organisations tha...
