Introduction
The AI Playbook for the UK Government provides a structured framework for artificial intelligence (AI) adoption in public services. It outlines best practices, governance models, and risk management strategies essential for AI-driven transformation. This playbook serves as a valuable resource for social housing providers, helping them leverage AI to streamline operations, enhance tenant services, and improve compliance.
Key Findings from the AI Playbook
1. Building AI-Ready Organisations
Develop AI governance structures to ensure ethical implementation and data security.
Foster a culture of AI literacy, providing board members and executives with knowledge to oversee AI initiatives effectively.
Establish clear accountability frameworks to manage AI decision-making and compliance risks.
2. Enhancing Service Delivery with AI
AI can automate tenant comm...
