Transforming compliance with AI at North Star

Introduction

The North Star Housing (NSH) case study highlights how AI can transform compliance management in social housing. It demonstrates how AI tools reduce administrative burdens and streamline operations. It also shows how strategic AI investments lead to improved risk management and resource optimisation. North Star’s approach provides a valuable blueprint for enhancing both daily operations and long-term innovation.

Implementation of AI Solutions

NSH replaced its complex legacy compliance system with an AI-driven solution integrated with Microsoft Dynamics. The system automates the entire compliance cycle, from job tickets to AI-assisted checks. This streamlined process shows how AI can simplify operations and improve service delivery.

Strategic Benefits

AI reduced manual compliance tasks from 24 to 9 hours weekly, allowing the team to focus on higher-impact projects.  This demonstrates the strategic value of AI, leading to better resource allocation and enhanced innovation.

Challenges and Mitigation

NSH balanced automation with manual oversight to ensure data accuracy and risk management. This approach highlights how careful AI integration can improve both operational performance and strategic outcomes.

Overview

NSH won the bronze award in the innovation category of the inaugural Housing Technology 2024 awards. Sean Lawless, Director of Insight and Transformation, and James Walder, Executive Director of Finance and Business at NSH, explain more about their award-winning programme.

At NSH, they embarked on a transformative journey to replace our legacy housing management system wi...